View Issue Details

IDProjectCategoryView StatusLast Update
0002052T99X171.00 SKB EagleSW Issuepublic2026-04-08 13:08
Reporter(ALTech) JunGyu Kim Assigned To(SW) Vangie Liang Due Date2025-09-08 13:50
PrioritynormalSeveritys4-minorReproducibilityrandom
Status assignedResolutionopen 
Summary0002052: [Smart3][UI551] Network error when access Google PlayStore
DescriptionAfter updating from FW 543 to 551 in the field, a network error occurs when accessing the Google Play Store From a specific user.
We have tested this issue, but unable to confirm the exact scenario.

However, the following tests result in the same network error.

1. Log in Google account on set-top box.
2. Log in Google account on PC, then navigate to Google Account Management -> Security -> My Devices -> Find the logged-in set-top box and log out.
3. Run the following commands on your set-top box:
pm clear com.android.vending
pm clear com.google.android.gsf
4. A network error occurs when launching the Play Store.

I've attached a screenshot and bug report. Please register it in the Google issue tracker.
Please let me know any question of this issue.

After you are registered, please let me know the registered link information.

Thank you.
Kim
TagsNo tags attached.
Attach Tags

Relationships

Activities

(ALTech) JunGyu Kim

2025-09-01 12:57

developer  

capture.png (48,638 bytes)   
capture.png (48,638 bytes)   

(SW) Willin Deng

2025-09-01 16:04

developer   ~0017647

Hi JunGyu,
     The issue is reported to google,issue url: https://partnerissuetracker.corp.google.com/issues/442310343

(ALTech) JunGyu Kim

2025-09-01 16:34

developer   ~0017649

Hi Willin,

Thank you for your support.
Please let me know if there are any update.

Thank you.
Kim

(SW) Willin Deng

2025-09-09 08:31

developer   ~0017650

Hi Kim,
           Google responded that the user needs to re-enter their credentials (Screenshot from 2025-09-09 08-27-37.png).

BR.
Willin

(ALTech) JunGyu Kim

2025-09-11 09:29

developer   ~0017651

Hi Willin,

If user logging in again, it works normally.
However, I have the following questions:

1. When this symptom occurs, shouldn't the error message be changed to indicate a Google account issue rather than a "network error"?
2. When this symptom occurs, deleting the Google account and logging in again, restored the issue. Is there another way?

Thank you.
Kim

(SW) Willin Deng

2025-09-30 17:33

developer   ~0017661

Hi Kim,
          feedback was submitted to Google, on 09/15, and there has been no response yet.
          we will continue to monitor these issues.

BR.
Willin

(ALTech) JunGyu Kim

2025-09-30 18:17

developer   ~0017663

Hi Willin,

Got it. Thank you for your support.
Please let me know if there are any update.

Thank you.
Kim

(ALTech) Younkwang Jung

2026-04-07 16:42

developer   ~0017763

Hi Willin

Several VoCs were suddenly reported
Please update me if you have any feedback from Google.

Thank you
YK.Jung

(SW) Willin Deng

2026-04-08 09:50

developer   ~0017764

Hi YK,
     Google still hasn't responded; I've just followed up again.

BR.
Willin
image.png (291,652 bytes)

(ALTech) Younkwang Jung

2026-04-08 13:08

developer   ~0017766

Hi Willin

Thank you

Add Note

View Status
Note
Upload Files
Maximum size: 800,000 KB

Attach files by dragging & dropping, selecting or pasting them.

Issue History

Date Modified Username Field Change
2025-09-01 12:57 (ALTech) JunGyu Kim New Issue
2025-09-01 12:57 (ALTech) JunGyu Kim Status new => assigned
2025-09-01 12:57 (ALTech) JunGyu Kim Assigned To => (SW) Willin Deng
2025-09-01 12:57 (ALTech) JunGyu Kim File Added: capture.png
2025-09-01 12:57 (ALTech) JunGyu Kim File Added: bugreport-BFX_AT100-STTC.220724.001-2025-09-01-13-45-45.zip
2025-09-01 12:57 (ALTech) JunGyu Kim Issue Monitored: (PM) Sheila Tu
2025-09-01 12:57 (ALTech) JunGyu Kim Issue Monitored: (ALTech) SY Yoon
2025-09-01 12:57 (ALTech) JunGyu Kim Issue Monitored: (ALTech) Wooshin Kang
2025-09-01 12:57 (ALTech) JunGyu Kim Issue Monitored: (ALTech) Younkwang Jung
2025-09-01 12:58 (ALTech) JunGyu Kim Issue Monitored: (ALTech) Sangmin Choi
2025-09-01 16:04 (SW) Willin Deng Note Added: 0017647
2025-09-01 16:04 (SW) Willin Deng File Added: Screenshot from 2025-09-01 16-04-26.png
2025-09-01 16:04 (SW) Willin Deng File Added: Screenshot from 2025-09-01 16-04-20.png
2025-09-01 16:11 (SW) Willin Deng Assigned To (SW) Willin Deng => (SW) Vangie Liang
2025-09-01 16:34 (ALTech) JunGyu Kim Note Added: 0017649
2025-09-09 08:31 (SW) Willin Deng Note Added: 0017650
2025-09-09 08:31 (SW) Willin Deng File Added: Screenshot from 2025-09-09 08-27-37.png
2025-09-11 09:29 (ALTech) JunGyu Kim Note Added: 0017651
2025-09-30 17:33 (SW) Willin Deng Note Added: 0017661
2025-09-30 17:33 (SW) Willin Deng File Added: Screenshot from 2025-09-30 17-29-39.png
2025-09-30 18:17 (ALTech) JunGyu Kim Note Added: 0017663
2026-04-07 16:42 (ALTech) Younkwang Jung Note Added: 0017763
2026-04-08 09:50 (SW) Willin Deng Note Added: 0017764
2026-04-08 09:50 (SW) Willin Deng File Added: image.png
2026-04-08 13:08 (ALTech) Younkwang Jung Note Added: 0017766