View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0002052 | T99X171.00 SKB Eagle | SW Issue | public | 2025-09-01 12:57 | 2026-04-08 13:08 |
| Reporter | (ALTech) JunGyu Kim | Assigned To | (SW) Vangie Liang | Due Date | 2025-09-08 13:50 |
| Priority | normal | Severity | s4-minor | Reproducibility | random |
| Status | assigned | Resolution | open | ||
| Summary | 0002052: [Smart3][UI551] Network error when access Google PlayStore | ||||
| Description | After updating from FW 543 to 551 in the field, a network error occurs when accessing the Google Play Store From a specific user. We have tested this issue, but unable to confirm the exact scenario. However, the following tests result in the same network error. 1. Log in Google account on set-top box. 2. Log in Google account on PC, then navigate to Google Account Management -> Security -> My Devices -> Find the logged-in set-top box and log out. 3. Run the following commands on your set-top box: pm clear com.android.vending pm clear com.google.android.gsf 4. A network error occurs when launching the Play Store. I've attached a screenshot and bug report. Please register it in the Google issue tracker. Please let me know any question of this issue. After you are registered, please let me know the registered link information. Thank you. Kim | ||||
| Tags | No tags attached. | ||||
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Hi JunGyu, The issue is reported to google,issue url: https://partnerissuetracker.corp.google.com/issues/442310343 |
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Hi Willin, Thank you for your support. Please let me know if there are any update. Thank you. Kim |
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Hi Kim, Google responded that the user needs to re-enter their credentials (Screenshot from 2025-09-09 08-27-37.png). BR. Willin |
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Hi Willin, If user logging in again, it works normally. However, I have the following questions: 1. When this symptom occurs, shouldn't the error message be changed to indicate a Google account issue rather than a "network error"? 2. When this symptom occurs, deleting the Google account and logging in again, restored the issue. Is there another way? Thank you. Kim |
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Hi Kim, feedback was submitted to Google, on 09/15, and there has been no response yet. we will continue to monitor these issues. BR. Willin |
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Hi Willin, Got it. Thank you for your support. Please let me know if there are any update. Thank you. Kim |
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Hi Willin Several VoCs were suddenly reported Please update me if you have any feedback from Google. Thank you YK.Jung |
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Hi YK, Google still hasn't responded; I've just followed up again. BR. Willin |
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Hi Willin Thank you |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | New Issue | |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | Status | new => assigned |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | Assigned To | => (SW) Willin Deng |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | File Added: capture.png | |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | File Added: bugreport-BFX_AT100-STTC.220724.001-2025-09-01-13-45-45.zip | |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | Issue Monitored: (PM) Sheila Tu | |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) SY Yoon | |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Wooshin Kang | |
| 2025-09-01 12:57 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Younkwang Jung | |
| 2025-09-01 12:58 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Sangmin Choi | |
| 2025-09-01 16:04 | (SW) Willin Deng | Note Added: 0017647 | |
| 2025-09-01 16:04 | (SW) Willin Deng | File Added: Screenshot from 2025-09-01 16-04-26.png | |
| 2025-09-01 16:04 | (SW) Willin Deng | File Added: Screenshot from 2025-09-01 16-04-20.png | |
| 2025-09-01 16:11 | (SW) Willin Deng | Assigned To | (SW) Willin Deng => (SW) Vangie Liang |
| 2025-09-01 16:34 | (ALTech) JunGyu Kim | Note Added: 0017649 | |
| 2025-09-09 08:31 | (SW) Willin Deng | Note Added: 0017650 | |
| 2025-09-09 08:31 | (SW) Willin Deng | File Added: Screenshot from 2025-09-09 08-27-37.png | |
| 2025-09-11 09:29 | (ALTech) JunGyu Kim | Note Added: 0017651 | |
| 2025-09-30 17:33 | (SW) Willin Deng | Note Added: 0017661 | |
| 2025-09-30 17:33 | (SW) Willin Deng | File Added: Screenshot from 2025-09-30 17-29-39.png | |
| 2025-09-30 18:17 | (ALTech) JunGyu Kim | Note Added: 0017663 | |
| 2026-04-07 16:42 | (ALTech) Younkwang Jung | Note Added: 0017763 | |
| 2026-04-08 09:50 | (SW) Willin Deng | Note Added: 0017764 | |
| 2026-04-08 09:50 | (SW) Willin Deng | File Added: image.png | |
| 2026-04-08 13:08 | (ALTech) Younkwang Jung | Note Added: 0017766 |




